Returns FAQ
Eligibility
What is your return policy?
Returns are accepted within three (3) days of delivery, provided the product remains unopened and unused.
What condition does my item need to be in?
To be eligible for a return, the product must remain unopened and unused.
Can I get a refund before my order ships?
Yes. Refunds are permitted prior to shipment.
How to Request a Return or Refund
Sign in to your account to view your order history and submit a refund or return request.
- Sign in using your email — a 6-digit code will be sent to you.
- Click on the order you'd like to return or get a refund for.
- Submit your request and we'll review it promptly.
What do I need to include with my request?
Please include your order number, a photo of the items, and a detailed description of the issue.
Refunds
How long does it take for my request to be approved?
Return and refund requests take up to two days to be approved.
How will I receive my refund?
You can choose to receive your refund as store credit or back to your original payment method.
Who pays for return shipping?
We do. TruFragrances covers the cost of return shipping.
Need Help?
If you have any questions, feel free to reach out to us directly and we'll be happy to assist.